Online bill pay
Simple patient payments for dental practices.
How it Works
Has your dental practice considered making patient payments easier?
Learn how the e-pay and e-bill system makes it easier to do so.
E-Bill – Create a bill with our bill generation page or attach an existing bill.
E-Payment – Patients can now submit payments directly to your practice via your payment portal. Attach the payment link to your paper billing to provide an effective alternative payment method.
With the e-bill created, our system will email your patient with the payment information. Gentle email reminders are provided to nudge patients to settle their accounts.
When payment is collected, the patient and practice are notified of payment confirmation via email. The system records the payment for easy record keeping.
Frequently asked questions
Our online bill pay system offers two methods to collect patient payments on your website.
E-Payment is a payment webpage that patients can use to submit payments. Easily link this to your existing paper bills, webpage, or emailed bills to provide an online payment method.
E-Bill – This generates an electronic bill that is emailed to your patient. Attach your own bill or generate one with our build a bill page. Automated payment reminders and payment confirmations make it an effective system for both patient and practice.
The online bill pay package featuring both the e-bill and e-payment features is available as standalone plan for $79 /month. Practices with the Grayjax Practice Accelerate or Grayjax Practice Plus plan can add this plan for $39 /month. Practices with the Practice Premier plan have this feature included for free. It includes unlimited billing for the month. There is a flat 2.9% + $0.30 transaction fee from the payment processor assessed on all credit / debit card transactions (regardless of card type / brand).
The system will send the bill on the day it was created. There is a payment reminder sent 1 week and 3 days before the payment due date. After the due date, a new bill with a past due notice will be emailed to the patient and practice. Practices can login into their account to review all outstanding, completed, and past due bills. The system does NOT forward to a collecting agency automatically.